There are several ways of placing an order. The easiest way is to do it online by registering on the insight biotechnology website and ordering. You can also email us on firstname.lastname@example.org. Our dedicated UK sales team are here to assist you in ordering. Alternatively contact us directly on Tel: +44(0)20 8385 0303
You can enquire about an existing by getting in contact with our dedicated customer service advisors who are here to help. You can email us on: email@example.com or Tel: +44(0)20 8385 0303
Discounts would depend on a case by case situation. You can email us detailing the number of items and our dedicated team will be able to let you know if you are eligible for a discount. Email us on firstname.lastname@example.org or Tel: +44(0)20 8385 0303
If you have received a quote by our team, you can email us your PO with the ref quotation to email@example.com. This will then be processed by one of our dedicated sales team.
If you are having issues with one of our purchases, we have dedicated PhD technical services who will help you with your enquiry. Please get in touch with our Technical team by email: firstname.lastname@example.org or Tel: +44(0)20 8385 0303 who will help resolve your antibody issues. The team will try to determine whether the problem is protocol or product related. Please do follow the instructions that come with your antibody. Our Technical team will aim to respond back within 48hrs, depending on the enquiry.
If you are having issues with one of our purchases, we have dedicated PhD technical services who will help you with your enquiry. You can email us on with your problem and details of the antibody purchased. Our Technical team will aim to respond back within 48hrs, depending on the enquiry.
Deliveries would depend on the location and the packaging. Below is the standard cost for UK mainland.
Room Temperature: £10
Wet Ice: £10
Dry Ice: £15
International deliveries would be different. Please get in contact with us for a more tailored answer.
At insight biotechnology, we have a brilliant track record in delivering items on time. However occasionally if you haven’t received the item on the scheduled lead time, please contact our customer service advisors on email email@example.com or Tel: +44(0)20 8385 0303
Your items will be delivered on the lead time that you will be given upon ordering. However do note that we do occasionally have shipment issues from international countries and therefore a delay can occur. We will inform you as soon as possible if this is the case.
For any replacement or refund of items, customers must contact our technical support team and provide the details of product, time of delivery, any images and send them to firstname.lastname@example.org. Please Note: We require you to send us details within 24-48hrs of delivery of item.
Insight Biotechnology Ltd has the right, at its discretion, to change, modify, add, or remove portions of these Terms at any time